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blog large image - Announcement - Fuso Port Melbourne is an Elite Support Certified Dealership

Announcement - Fuso Port Melbourne is an Elite Support Certified Dealership

The team at Fuso Port Melbourne are thrilled to announce their Daimler Elite Support Certification, the 7th Dealership in Australia, the first ever Fuso only Dealership and the quickest in the world to complete the criteria in just over 6 months.

Tired of being just another number in line instead of a valued customer? We ensure that as an Elite Dealer we are focussed on what truly matters — your truck and your business. That means we don’t do things the easy way, we do them the right way — every time.

What is Elite Support? Elite Support is a comprehensive support network of dealers who are trained and certified to provide the highest level of knowledge, professionalism and service in the trucking industry. It’s built around the idea that professional operators work hard, and their service network should too.

Elite Support certification is available to Daimler Truck and Bus dealerships after undergoing a rigorous training and process improvement program. Receiving an Elite Support certification indicates that we are committed to the absolute best service for our customers.

In March 2020, Dealer Principal Steve Evans, accepted the certification award from Daimler Truck and Bus Australia on behalf of the dealership.

Steve Evans said “Congratulations to the whole team for their engagement and efforts over the last 6 months in achieving Elite Support certification. This is really only the start of our ongoing continuous improvement program ensuring that our business and people provide the best possible customer experience by way of improved communications, processes and systems. Our state of the art Fuso Port Melbourne dealership is equipped to best practice standards and is an inviting place for our customers and staff alike and has been applauded by Daimler Truck & Bus for its style and functionality.”

Daimler Truck and Bus Australia quoted; “This is an incredible achievement and one that will not go unrecognised. Thank you for your hard work, dedication and commitment to what we do. It can be noticed the minute that you walk in the door of the dealership and makes us very proud to work with you as a part of the Daimler Truck and Bus Group.” Stacey Davies, Network Optimisation Manager, Daimler Truck and Bus Australia Pacific Pty Ltd

A Commitment To Continuous Improvement — Being the best requires an ongoing commitment to quality that is rooted in the culture of our Dealership. That’s why we have a Continuous Improvement Coordinator (CIC) to ensure we regularly meet and exceed the certification requirements. The CIC collaborates with peers across the Elite Support network to stay up to date in the latest best practices and conducts regularly scheduled Continuous Improvement events in order to meet and improve the standards of customer satisfaction.

Our Customers benefit because they know that our Dealership is an Elite Support Certified location which will provide them with consistent, high-level quality service, every time.

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